With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our Hotel Night Auditor at our Home2 Suites Asheville – Biltmore Village located at 61 Thompson St, Asheville, NC 28803. (Room Count: 117)

Successful Candidate will be able to:

     Work 11 pm – 7 am

     Previous hotel Front Desk/Night Audit experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk/Night Audit experience.

     Hilton Brand Preferred

     Must possess excellent public relations skills and warm and friendly attitude

Summary                                                                                                                                                         

Ensures guest satisfaction by providing courteous and efficient service.  Responsible for the accurate registration, posting of charges, and check-out of guests.  Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume the position of Person in Charge (PIC) during the overnight shift.

Job Duties                                                                                                                                                       

     Greets guests with genuine and warm spirit of hospitality

     Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

     Posts transactions to guest and master accounts

     Reviews guest account balance, ensuring that payment is secured

     Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

     Reviews arrivals and blocks special requests

     Processes required reports, including down time, high balance, etc.

     Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

     Handles guest requests and concerns in courteous and efficient manner

     Coordinates the delivery of guest services by other hotel departments and outside businesses

     Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

     Prepares guest amenities, and ensures delivery in a timely manner

     Handles in-house guest reservation requests such as extension, late check-out, and rebooking

     Handles check-out procedures swiftly and accurately and assists guests on departure.

     Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

     Stores guest luggage

     Presents to guests’ accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

     Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines

     Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

     Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

     Operates the franchise terminal and performs designated maintenance tasks 

     Maintains procedures for credit control and handling of financial transactions

     Maintains guest safety & privacy by adhering to established procedures

     Issues safety deposit boxes for guest use, following security protocol

     Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

     Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

     Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

     Coordinates emergency procedure including evacuations, immediately notifying management of such occurrences

     Assists with the relocation of guests, when necessary

     Assists other departments during slow periods

     Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

     Transfers charges and deposits to master accounts.

     Closes necessary accounts at month end.

     Prepares final reports of all daily revenue summaries.

     Posts all room and tax revenues and late charges, including No-Shows.

     Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

     Changes system date.

     Follows all company policies and procedures as outlined in Policy Manual.

     Responsible for Life Safety Procedures and equipment

     Participates (at some properties) in Manager on Duty schedule.

     Additional duties may be added at any time at the discretion of management.

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as a Hotel Room Attendant/Cleaner/Housekeeping at our Home2 Suites by Hilton Asheville – Biltmore Village located at 61 Thompson St, Asheville NC 28803. (Room Count:117)

Successful Candidate will be able to:

     Available to work any day of the week

     Previous hotel housekeeping experience is preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

     Hilton Extended Stay Brand Experience preferred

     Must possess excellent public relations skills and warm and friendly attitude

Summary                                                                                                                                                                                                            

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties                                                                                                                                                                                                           

     Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.  

     Removes dirty linen

     Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

     If Applicable: Remove trash, sweep, dust any balcony/patio areas 

     Inspects marketing collateral, replacing expired or damaged items.

     Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.

     Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.

     Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

     Cleans mirrors, windows, vent cover, glass doors.

     If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

     Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

     Reports items that require repair or additional cleaning to the appropriate person/department.

     Restocks housekeeping cart.

     Vacuums hallways.

     Turns in all lost and found articles immediately.

     Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

     Additional duties may be added at any time at the discretion of management.

Physical Demands:

     Requires ability to stand/walk for entire shift.

     Bend, Stoop, Reach - often.

     Ability to lift up to 15 lbs. regularly.

     Ability to push housekeeping cart regularly.

     Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. EOE/M/F/Vets/Disabled